How We Work
Our Process
From your first conversation to the moment we walk you through your finished countertops — every step is guided by precision, transparency, and genuine care for your home.
Step by Step
From Your First Call to a Kitchen You Love
Seven clear steps, with room to discuss the details before cutting. We'll confirm the layout and review options that fit your project.
Initial Consultation & Free Quote
Your project begins with a conversation. Contact us by phone, email, or visit our Epsom showroom to discuss your vision, space requirements, and budget. Our team listens carefully and provides honest guidance — no pressure, no sales tactics.
Stone Selection at Our Showroom
Bring cabinet samples, flooring samples, paint colors and rough plans to compare materials at our Epsom showroom. For full slabs, visit Manchester Tuesday–Wednesday 8:30am–4:15pm, with no appointment needed. Ask about material availability before traveling. Rough planning dimensions are not final template measurements.
Precision Digital Templating
Once you've selected your stone and confirmed your order, our templating team visits your home to take exact measurements using digital templating technology. We capture every wall variation, appliance location, sink position, and cabinet anomaly — ensuring your countertops will fit perfectly before fabrication begins. Nothing is left to guesswork.
Slab Scanning, Digital Layout & Review
With your selected stone and template measurements established, our BBM Vision scanner captures the slab for digital arrangement in Slabsmith. We can review planned countertop pieces, pattern direction and seam locations with you in person or through an emailed layout before cutting. Discuss questions, preferences and any approval arrangements with our team; layout scope depends on the project.
Custom Fabrication in Our NH Shop
With your digital template, our skilled fabricators craft your countertops in our Manchester, NH shop. We use a CNC bridge saw for precision cutting and hand-finishing for edge profiles and detail work. Every completed piece is inspected before it leaves our shop. If it doesn't meet our standards, it doesn't go in your home.
Professional Installation
Before installation, confirm site readiness, access and the agreed work with the team. Ask who handles old-top removal, plumbing reconnection, cabinet preparation and any other trade work rather than assuming those tasks are included.
Walkthrough, Care Guidance & Ongoing Support
We don't leave until you're completely satisfied. At the end of every installation, we walk through every surface with you, answer any questions, and provide stone-specific care and maintenance guidance. Our team is always available by phone for questions that come up after we've left.
"The process was incredibly smooth from first call to installed countertops. They explained every step clearly, showed up exactly when they said they would, and the result is beautiful. Exactly how this should work."
"What struck me most was how clearly they communicated throughout the process. I always knew what was happening and when. No surprises — which, with contractors, is genuinely rare."
Common Questions
Process FAQ
How long does the entire countertop process take from start to finish?
Confirm a project-specific schedule after discussing the scope. Material selection and availability, cabinet readiness, sink and appliance decisions, template measurements, fabrication details and installation access affect the next steps. Ask what must be ready before each visit; there is no single turnaround for every project.
Do I have to come to the showroom to select my stone?
We strongly encourage it — but it's not strictly required. Photographs and screen images don't capture the depth, texture, and true color of natural stone. Making a significant purchase decision based on a photo is a risk we'd rather you avoid. That said, if you already know a specific material or brand you want, we can work remotely for the initial quote stage. We'll always be honest if we think you should see it in person first.
What is digital templating and why does it matter?
Digital templating uses laser measurement technology to capture the precise dimensions of your kitchen or bathroom. Unlike old-school manual tape measurements, digital templates account for every out-of-square wall, every slightly uneven cabinet, and every millimeter of variation in your space. The result is countertops that fit perfectly from the moment we bring them in the door — not countertops that need to be shimmed and ground down on site to fit.
What happens if I'm not satisfied after installation?
We don't leave until you are completely satisfied. That's not marketing language — it's our operational standard. At the end of every installation, we walk through every surface with you. If anything is not right, we address it before leaving. If an issue surfaces after we've gone, call us directly and we'll come back. Our satisfaction guarantee is the foundation of our 30+ year reputation in New Hampshire.
Explore More
Other Stone Options
Ready to Get Started?
The first step is a free, no-obligation conversation. Call us, send a message, or visit our Epsom showroom Thursday–Friday 8:30am–4:30pm or Saturday 9am–4:30pm. We're happy to answer any questions before you're ready to commit.